I recently purchased a vehicle from this place and I'd like to say that everyone was extremely helpful. It was a very laid back (but still professional) experience and I never felt pressured to spend more money than I wanted to. They were able to provide financing that beat the interest rates of my bank. They also offered great extended warranty options at reasonable prices. Overall, my experience was very positive. I would recommend giving them a chance to sell you your next vehicle.
Came in to have my oil changed. The Best Service Manager Mr. Herring. He's been here at Anderson for a long time and he's very knowledgeable. Going in to have service done see him. He will definitely take good care of you. My journey with Anderson started on 25th Street in Baltimore
I have the worst time with this dealership. The way I'm treated is shameful. Write now I'm calling and I've tried 6 times to get through and I can't. I spoke to receptionist she said she would transfer me to someone specifically and I the phone keeps disconnecting. They supposedly sold me a new tire and now the same tire that was replaced no more than two weeks ago is leaking air. And they never pull my car up as they used to when I would bring my car in. They park my car around the side. And they don't clean my car when it's serviced. I waited and waited before writing this review. Trying to give them a chance to change. They've been treating me this way for about a year now. It's disgraceful.
I'm always satisfied with the service I receive at Anderson and I always experience friendly service and they go out of their way to help me. I just came in with my friend and her daughter to get my car checked out for a trip that I plan to make in a week, Jamie helped me, like she always does when I come for an oil change, and she gave us excellent service. She was so good with the 3 year old, and after a 2 hour wait she let us take her into the (I guess employee lounge) and let her watch cartoons to keep the kid occupied. Hands down the best customer service I've had ever, anywhere. And not just with the kid, she always is awesome to me when it's just me and I come in. The lady who checked me in and took care of me and my two kids went above and beyond to be sure we were all safe and comfortable. She helped my kids stay entertained while not disturbing other customers. She explained everything that was going on with my car and gave accurate time estimations along the way. She even gave me her direct line to call her next time we were coming in so she could get us in and out as efficiently as possible. I have never experienced this level of service anywhere else and that makes me a loyal Anderson customer for life.
I went to Anderson automotive to maybe purchase a vehicle. I resently file a bankruptcy. And I wanted to try to help repair my credit, they told me they work with credit issues, so I went there to see what they could do for me. I purchased a 2015 ford fusion from them. It was dark when I left there, The next day I noticed I had no antenna so I called them I was told they would order me one. So They said they would call when it was in they would let me know. So now a week or so later with no response from them I called and they told me that it had come in but someone had sent it back and that they would order a new one and when it came in they would mail my tags and the antenna to me in the mail. I called three different people about my antenna and tags and no one ever called me back. Now today 2months after buying my vehicle I had to lose a day of work to wait for the UPS person to deliver my tags on the 21st of June. temp tag ran out on the 19th. And I still never got my antenna from them. They told me to order one and they would reimburse me for it.They do not have good customer service. I would not and will not advise anyone to buy from this dealership.
Anderson Buick Gmc is a US Car Dealer based in Cockeysville, Maryland. Anderson Buick Gmc is located at 10125 York Rd, Cockeysville, MD 21030, USA.
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