Their customer service was phenominal.
I have always loved this store. It's where I went for all of my soccer gear. Tonight they also helped save me. I got a flat tire today near the store and a nice man helped me change my tire. I was completely lost. Thank you so much! Keep selling amazing soccer stuff. Maybe a bit more Manchester United :)
I play football and this is the only store that never has what I need from cleats, to gloves, to spats, or anything. I'm always being told a new shipment is coming but nothing is ever there
This place ready for whatever activity you try to bring. Dick's is ready for you.
My wife and I were shopping to get volleyball knee pads for our daughter. On the package were the words "try on" which our daughter proceeded to do. While doing so, the sales associate kept watching her, us suspiciously as if she, we were stealing. Never once did he offer assistance or ask did you have any questions about the knee pads. The worst experience was going to the check out, paying for the product, walking out the store only to have the security alarm sound off. That's extremely embarrassing. The sales associate at the register said , No, go ahead you're fine. The three of us went back to the register and she took off the security sensors never apologizing for what just happened. The three of us are African-Americans and we were in an area which is predominately white/Caucasian with another African-American family behind us in the check out area. I felt like my family and I were being profiled. Stereotyping people who are of a different ethnicities and being suspicious of them stealing is wrong. Quite many of us, like my family and I are people that are law abiding citizens who try our best to positively contribute to society. My hope is that your sales associates can engage your future customers with respect, dignity, and with less suspicious overtones so that something like this will never occur again.
Dick S Sporting Goods is a US Shoe Store based in Cockeysville, Maryland. Dick S Sporting Goods is located at 118 Shawan Rd, Cockeysville, MD 21030, USA.
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