This is by far one of the worst ATT stores I have dealt with through the 15 years I have been with ATT. Incompetent and impolite personnel who are more willing to bully you than help you to hide their lake of knowledge and expertise.
When you are at this location definitely ask for Alex. He is very helpful and always knows the best deals for the price! I just wish there were more salesmen like him in other locations, I can’t tell you how many times I’ve over paid!!! I don’t write reviews often but my experience was sooo much better then what I anticipated I just had to let you know.
In todays over populated and super fast paced society, we as individuals can sometimes feel lost in the shuffle.
This used to be a good store till ATT hired new inexperienced (probably low salary) people who just try to avoid customers and their phone issues.
I had to drive to another ATT store (in Towson Mall) and contrary to her advice ; pay off the rest of money I owed and get instruction on why I should come back to store after 48 hours and unlock my phone.
Alexander is a very helpful and knowledge AT&T rep! He help me with all my questions and treated me like a regular person. I will be doing all my business with Alexander and the Cockeysville location!
Alexander Downey provided one of the greatest customer service experiences Ive had to date.
Such wonderful charm mixed with an equally impressive knowlege base for the products he sells.
Its a warm and wonderful feeling being appreciated as a consumer.
Last night, I went to this store to pay off iPhone x I have bought online and possibly unlock it so I could take it overseas. The ATT lady who was tending to the customers didn’t want to hear anything except her command immediately told me I should go online to resolve that problem. When I tried to explain that I have been told differently at least twice, she didn’t want to hear that anything contrary to her command and she kicked me and my wife out of the store.
What a great store and customer service. I happened to be in town and Alex helped me well beyond what he was required to do as an employee. I will always recommend this location to friends and family!
Thank you Alex.
At T Authorized Retailer is a US Electronics Store based in Cockeysville, Maryland. At T Authorized Retailer is located at 10000 York Rd, Cockeysville, MD 21030, USA.
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